This policy covers how Elite Construction Solutions, LLC (“ECS”) collects, uses and protects the information it gathers through your use of the Software. All capitalized terms contained herein have the same meaning as defined in the Terms of Use and End User License Agreement. (link)

Your Information.

Through your use of the Software, you will submit information to ECS including (but not limited to):

General registration information – such as your name, email address, account or credit card numbers;
Names of your employees, independent contractors and subcontractors;
Prices at which you sell or plan to sell certain construction services;
Your material suppliers;
Prices at which you purchase construction material;
Types and quantity of construction material you order and plan to order;
Compensation you pay to your employees, independent contractors and subcontractors;
Names and addresses of your customers;
Construction services, equipment and material you provide or will provide to each customer.

Location Information. When you use the mobile version of the Software, ECS may access your device's location services to collect your current geocoordinates. This location data is used to show you your closest customers and to automatically populate your current address when creating new leads; for these features your location is used in real time and is not stored by ECS. Route Tracking. If your organization makes Route Tracking available to you and you start it (for example, by tapping Go on an appointment), the mobile Software collects your precise location in the background, including when the app is closed or not in use, after you have seen an in-app explanation and granted location permission. ECS uses this location data to notify your customer that you are on the way, to remind you to record the outcome of each appointment when you arrive, and to show your route to the managers in your organization. Route Tracking stops automatically at the end of your workday, after your last appointment, or when you stop it, and you can turn off location access at any time in your device settings. Route Tracking location data is stored by ECS and deleted automatically after 90 days.

ECS is fully committed to protecting the privacy of your information.

ECS’s Protection of your Information.

Except as expressly provided herein or required by law, ECS will keep your information completely confidential and will not knowingly, in any manner disclose, divulge, communicate, transfer or otherwise make available your information to any third party. ECS will not sell, trade or otherwise transfer to third parties any identifiable information. This does not include trusted third parties who assist ECS in operating the Software or servicing you, so long as those parties agree to keep your information confidential.

ECS’s Use of your Information.

ECS may use your information in the following ways:

To provide the Services;
To help ECS better respond to your individual needs;
To improve the Software and Services;
To improve customer service;
To process transactions;
To communicate with you;
To aggregate Non-identifiable Information (as defined below) to identify general customer trends;
To display your closest customers based on your current location (mobile only);
To automatically populate address fields when creating leads using your current location (mobile only);
To notify your customers that you are on the way to their appointment, remind you to record appointment outcomes, and show your route to your organization's managers when you use Route Tracking (mobile only);
To transcribe and process audio recordings and voice input you choose to make in the Software;
To diagnose crashes and errors and keep the Software reliable;
To comply with legal requirements.

ECS’s Use of Non-Identifiable Information.

“Non-Identifiable Information” is information that is recorded by ECS so that it no longer reflects or references individually identifiable users. ECS may use Non-Identifiable Information to aggregate data to understand general customer trends. ECS may sell, trade or otherwise transfer this Non-Identifiable Information to third parties. By your use of the Software and Services, you consent to ECS’s sale, trade or other transfer of Non-Identifiable Information. Non-Identifiable Information may include, for example, the types and quantity of construction equipment and material you purchase, which is then aggregated to show trends about the use of certain equipment and materials.

Cookies. ECS may use a technology called “cookies” to track patterns of behavior of users of the Software. You can usually modify your browser to prevent this from happening.

Third Party Sites. The Software contains links to third party websites. ECS is not responsible for the content or privacy practices of such non-ECS websites.

Photos, Audio and Voice. When you use the camera, microphone or speech features of the mobile Software, ECS collects the photos, videos, audio recordings and voice input you choose to capture, such as inspection photos, conversation recordings and voice debriefs. These are stored with your account and job records to provide the Services, and audio may be transcribed and processed to fill in information for you. ECS accesses your camera and microphone only when you use these features.

Crash and Diagnostic Information. The Software collects crash reports and diagnostic information, such as error details, device model, operating system version, app version and the screen in use when a problem occurred. ECS uses this information only to find and fix problems in the Software.

Service Providers. ECS uses trusted third-party service providers to operate the Software, including providers of cloud hosting and storage, text messaging and calling, push notifications, crash reporting, and speech transcription and artificial intelligence processing. These providers process your information only on ECS's behalf to provide these services and are required to keep it confidential.

Data Retention. ECS keeps your information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes and enforce agreements. Route Tracking location data is deleted automatically after 90 days.

SMS and Text Messaging. ECS may send you text messages (SMS) for transactional and service-related purposes in connection with your use of the Software. We do not share your mobile phone number or your consent to receive SMS messages with any third parties for marketing purposes. Your mobile number is used solely to provide the Services and to communicate with you regarding your account and transactions. Message and data rates may apply.

Change. This Privacy Policy may change from time to time. ECS will not reduce your rights under this Privacy Policy without your explicit consent. ECS will post any Privacy Policy changes on this page.

If you have questions or inquiries, please reach out to support@blaze-crm.com. If you would like your data removed, also reach out to support@blaze-crm.com